Business Communication Multiple Choice Questions and Answers

131. ............................. is the physical part of the computer

1. firmware
2. software
3. human ware
4. hardware

132. ............................. is usually indicated if anything is to be attached to a letter

1. index
2. appendix
3. annexures
4. enclosures

133. ........................ is an important element in all business letters

1. salutation
2. signature
3. letter head
4. complimentary close

134. .......................... is the set of instructions given to the computers

1. human ware
2. hardware
3. software
4. firmware

135. ....................... computers operates by measuring

1. hybrid
2. analog
3. digital
4. main frame

136. .......................... is something written after the letter is closed

1. postscripts
2. copy distribution
3. enclosures
4. reference

137. .............................. is used at the end of a sentence which expresses a strong feeling

1. semi colon
2. colon
3. exclamation mark
4. the colon

138. ................................. is the process of arriving at agreement through consultation

1. informal
2. consensus
3. grapevine
4. braindrain

139. An ...................... report can be denied at any time

1. special
2. oral
3. written
4. informal

140. When superiors provide directions to their subordinates regarding what to do, which is known as ............................. communication

1. downward
2. upward
3. horizontal
4. lateral