Business Communication Multiple Choice Questions and Answers for Practice

16. Salutation

1. begins at left hand margin of the letter
2. comes in body of the letter
3. comes at the end of the letter
4. comes above inside address

17. Messieurs

1. used in singular
2. many
3. is a title like Doctor
4. a French term meaning gentlemen

18. A memo is an example for

1. external communication
2. Written communication
3. lateral communication
4. internal communication

19. Gestures is an example for

1. grammar
2. written
3. speeches
4. body language

20. The term communis derived from .................... word

1. Latin
2. English
3. Chinese
4. Greek

21. Communication means ............................. information, feeling and thoughts, with others

1. exchange of
2. all the above
3. conveying
4. to receive

22. Grapevine communication is associated with ............................. communication

1. informal
2. vertical
3. horizontal
4. formal

23. Lateral communication is between

1. same cadre of personal
2. Among all
3. subordinate and superior
4. superior and subordinate

24. Posters fall under ......................... communication

1. visual
2. spoken
3. written
4. oral

25. Informal communication is otherwise known as ............................ communication

1. lateral
2. horizontal
3. visual
4. grapevine

26. Face-to-face communication is a

1. direct conversation
2. written
3. oral communication
4. visual communication

27. Physical Barriers to communication are

1. interpretation of words
2. connotations
3. denotations
4. time and distance

28. Audio-Visual communication is most suitable for mass .............................. and mass ............................

1. policies & political
2. Publicity&policies
3. save & store
4. publicity & education

29. ............................ communication is the most popular means of transmitting message

1. oral
2. face-to-face
3. visual
4. written

30. The inside address is typed ...............

1. left hand side
2. last
3. right hand bottom
4. right hand side