21. Aggregate value of customers base is classified as
22. Record which is based on business customers past purchases, sales price and volumes is classified as
23. Whole cluster of benefits when company promises to deliver through its market offering is called
24. Third step in customers value analysis
25. All costs customer expects to incur to buy any market offering is called
26. Percentage or number of customers who move from one level to next level in buying decision process is called
27. Customized products and services for customers and interaction to individual customers are part of
28. Companys customer relationship capital is another name of
29. Companys monetary, time and energy cost, all are included in
30. A person or company that yields a revenue more than incurred costs of selling and serving is called
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