Customer Relationship Management (CRM) Quiz | Customer Relationship Management (CRM) Online Test for Practice

Here is the list of Customer Relationship Management (CRM) quiz questions and answers available online test and pdf download format to practice for exams.

Customer Relationship Management (CRM) Questions with Answers

31. Customers lifetime purchases that generate net present value of future profit streams is called

32. Total customer benefits includes

33. Programs designed for customers which is limited to any affinity group are classified as

34. First step in analysis of customer value is to

35. Difference between customers evaluation including all costs incurred and benefits is called

36. Process of building, organizing and using databases of customers to build customer relationship is classified as

37. Perceived monetary value of all benefits which customers expect from a given product because of brand image is called

38. System includes all experiences while using market offering is classified as

39. Number of customers or potential customers who will help in companys growth is classified as

40. Any occasion on which brand or product is encountered by end customers is called

41. Technique which tries to identify real cost of serving an individual customer is called

42. Process of manage information about customers to maximize loyalty is said to be

43. In buyer decision process, percentage of potential customers in a given target market is called

44. Aggregate value of customers base is classified as

45. Record which is based on business customers past purchases, sales price and volumes is classified as

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Multiple Choice Questions and Answers on Customer Relationship Management (CRM)

Customer Relationship Management (CRM) Multiple Choice Questions and Answers

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