11. If you hear a tannoy at the railway station what information is likely to be announced?
12. If you need to make a phone call for information what could you do before you call?
13. You have a discussion with a friend about politics. You dont agree with them. What should you do?
14. How would you communicate with your childs teacher?
15. How would you communicate with your neighbour?
16. When would you send a postcard?
17. Which of these is not a form of communication?
18. Which of these is a communication skill?
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