Business Communication Multiple Choice Questions and Answers

51. Sources of information ...............

1. meeting
2. old files
3. observation
4. all the above

52. Information about its products is ............... information

1. planning
2. external
3. internal
4. deciding

53. ............... is the essential aspect of communication

1. telephone
2. enclosure
3. letter
4. feedback

54. Communication is the ............... of business

1. nervous system
2. Backbone
3. life blood
4. both (1) & (2)

55. Warning can be...............

1. particular
2. general or specific
3. specific
4. Completely general

56. .............................. is impersonal and professional

1. suggestion
2. counselling
3. advice
4. warning

57. ............... implies respect for the readers point of view

1. courtesy
2. consideration
3. order
4. none

58. ...............are welcome, for it is not obligatory to accept them

1. courtesy
2. suggestion
3. order
4. complaint

59. ............... Communication is unsuitable for lengthy message

1. vertical
2. oral
3. written
4. audio visual

60. ............... may be less important for small business

1. e-mail
2. letter-writing
3. telephone
4. fax