Business Communication Multiple Choice Questions and Answers

51. ............... is the essential aspect of communication

1. telephone
2. enclosure
3. letter
4. feedback

52. Communication is the ............... of business

1. nervous system
2. Backbone
3. life blood
4. both (1) & (2)

53. Warning can be...............

1. particular
2. general or specific
3. specific
4. Completely general

54. .............................. is impersonal and professional

1. suggestion
2. counselling
3. advice
4. warning

55. ............... implies respect for the readers point of view

1. courtesy
2. consideration
3. order
4. none

56. ...............are welcome, for it is not obligatory to accept them

1. courtesy
2. suggestion
3. order
4. complaint

57. ............... Communication is unsuitable for lengthy message

1. vertical
2. oral
3. written
4. audio visual

58. ............... may be less important for small business

1. e-mail
2. letter-writing
3. telephone
4. fax

59. ............... is a more powerful agent of persuasion and control

1. speech
2. speaker
3. receiver
4. decoder

60. ............... is quite often a physical barrier to communication

1. by passed instruction
2. noise
3. interpretation of words
4. all of the above