Business Communication Multiple Choice Questions and Answers

51. Information about its products is ............... information

1. planning
2. external
3. internal
4. deciding

52. ............... is the essential aspect of communication

1. telephone
2. enclosure
3. letter
4. feedback

53. Communication is the ............... of business

1. nervous system
2. Backbone
3. life blood
4. both (1) & (2)

54. Warning can be...............

1. particular
2. general or specific
3. specific
4. Completely general

55. .............................. is impersonal and professional

1. suggestion
2. counselling
3. advice
4. warning

56. ............... implies respect for the readers point of view

1. courtesy
2. consideration
3. order
4. none

57. ...............are welcome, for it is not obligatory to accept them

1. courtesy
2. suggestion
3. order
4. complaint

58. ............... Communication is unsuitable for lengthy message

1. vertical
2. oral
3. written
4. audio visual

59. ............... may be less important for small business

1. e-mail
2. letter-writing
3. telephone
4. fax

60. ............... is a more powerful agent of persuasion and control

1. speech
2. speaker
3. receiver
4. decoder