Business Communication MCQ Questions and Answers Quiz

21. The communication cycle, the process of re translation of signals into ideas is called

  1. response
  2. encoding
  3. decoding
  4. feedback

22. The inside address should be written

  1. above the salutation
  2. below the salutation
  3. above the heading
  4. above the date

23. Reports from the subordinates to the superiors take the form of

  1. face-to-face communication
  2. upward communication
  3. downward communication
  4. visual communication

24. Pictures, slides, films fall under

  1. reporting
  2. body languages
  3. audio-visual communication
  4. visual communication

25. Realizing the potential of the self is part of the

  1. skill development
  2. communication development
  3. language development
  4. personality development

26. Salutation

  1. comes at the end of the letter
  2. comes above inside address
  3. begins at left hand margin of the letter
  4. comes in body of the letter

27. Messieurs

  1. is a title like Doctor
  2. a French term meaning gentlemen
  3. used in singular
  4. many

28. A memo is an example for

  1. lateral communication
  2. internal communication
  3. external communication
  4. Written communication

29. Gestures is an example for

  1. speeches
  2. body language
  3. grammar
  4. written

30. The term communis derived from .................... word

  1. Chinese
  2. Greek
  3. Latin
  4. English

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