Business Communication MCQ Questions and Answers Quiz

11. The main objective of communication is

  1. control and management
  2. information and persuasion
  3. skill and personality development
  4. need
  5. control and management
  6. information and persuasion
  7. skill and personality development
  8. need
  9. control and management
  10. information and persuasion
  11. skill and personality development
  12. need

12. Communication is a

  1. three way process
  2. one way process
  3. two way process
  4. four way process

13. The downward communication flow from

  1. a superior to a superior
  2. a subordinate to a superior
  3. a subordinate to a subordinate
  4. a superior to a subordinate

14. ........................... channel of communication called the grapevine

  1. horizontal
  2. formal
  3. informal
  4. vertical

15. Examples of oral communication is

  1. telephone
  2. letter
  3. e-mail
  4. fax

16. How to make audio-visual communication effective?

  1. speak politely
  2. the pictures are colourful
  3. clearly written
  4. silent

17. Written communication includes

  1. film
  2. reports & forms
  3. interviews
  4. speaking

18. Communication saves time in

  1. oral communication
  2. internal communication
  3. interview
  4. schedule

19. The most important part of the letter is

  1. body of the letter
  2. the heading
  3. date
  4. post script

20. Normal salutation in chairmans speech will be

  1. Respected Sir
  2. Ladies and Gentlemen
  3. Dear Sir
  4. Madame
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