Business Communication MCQ Questions and Answers Quiz

11. Communication is a

  1. three way process
  2. one way process
  3. two way process
  4. four way process

12. The downward communication flow from

  1. a superior to a superior
  2. a subordinate to a superior
  3. a subordinate to a subordinate
  4. a superior to a subordinate

13. ........................... channel of communication called the grapevine

  1. horizontal
  2. formal
  3. informal
  4. vertical

14. Examples of oral communication is

  1. telephone
  2. letter
  3. e-mail
  4. fax

15. How to make audio-visual communication effective?

  1. speak politely
  2. the pictures are colourful
  3. clearly written
  4. silent

16. Written communication includes

  1. film
  2. reports & forms
  3. interviews
  4. speaking

17. Communication saves time in

  1. oral communication
  2. internal communication
  3. interview
  4. schedule

18. The most important part of the letter is

  1. body of the letter
  2. the heading
  3. date
  4. post script

19. Normal salutation in chairmans speech will be

  1. Respected Sir
  2. Ladies and Gentlemen
  3. Dear Sir
  4. Madame

20. The communication cycle, the process of re translation of signals into ideas is called

  1. response
  2. encoding
  3. decoding
  4. feedback
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