MCQ quiz on Customer Relationship Management (CRM) multiple choice questions and answers on Customer Relationship Management (CRM) MCQ questions quiz on Customer Relationship Management (CRM) objectives questions with answer test pdf for interview preparations, freshers jobs and competitive exams.
1. Customer Relationship Management is about
2. CRM technology can help in
3. A .......... is an organized collection of detailed information about individual customers or prospects that is accessible, actionable and current for marketing purposes such as lead generation and others.
4. .......... uses sophisticated mathematical and statistical techniques such as neutral networking and cluster analysis.
5. The main drawback of CRM is
6. The marketing messages committed to customers wishes is a part of
7. The method used to assess real cost of providing services to an individual customer is
8. .......... is any occasion on which the brand or product is used by end customers.
9. .......... is the study of how individuals, groups and organizations select, buy, use and dispose off goods, services, ideas or experiences to satisfy their needs and wants.
10. A consumer buying behavior is influenced by
MCQ Multiple Choice Questions and Answers on Customer Relationship Management (CRM)
Customer Relationship Management (CRM) Question and Answer