Business Communication MCQ Questions and Answers Quiz

11. The most important part of the letter is

  1. body of the letter
  2. the heading
  3. date
  4. post script

12. Normal salutation in chairmans speech will be

  1. Respected Sir
  2. Ladies and Gentlemen
  3. Dear Sir
  4. Madame

13. The communication cycle, the process of re translation of signals into ideas is called

  1. response
  2. encoding
  3. decoding
  4. feedback

14. The inside address should be written

  1. above the salutation
  2. below the salutation
  3. above the heading
  4. above the date

15. Reports from the subordinates to the superiors take the form of

  1. face-to-face communication
  2. upward communication
  3. downward communication
  4. visual communication

16. Pictures, slides, films fall under

  1. reporting
  2. body languages
  3. audio-visual communication
  4. visual communication

17. Realizing the potential of the self is part of the

  1. skill development
  2. communication development
  3. language development
  4. personality development

18. Salutation

  1. comes at the end of the letter
  2. comes above inside address
  3. begins at left hand margin of the letter
  4. comes in body of the letter

19. Messieurs

  1. is a title like Doctor
  2. a French term meaning gentlemen
  3. used in singular
  4. many

20. A memo is an example for

  1. lateral communication
  2. internal communication
  3. external communication
  4. Written communication
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