Business Communication MCQs Quiz Multiple Choice Questions & Answers

1. Communication is a

1. three way process
2. one way process
3. two way process
4. four way process

2. The downward communication flow from

1. a superior to a superior
2. a subordinate to a superior
3. a subordinate to a subordinate
4. a superior to a subordinate

3. ........................... channel of communication called the grapevine

1. horizontal
2. formal
3. informal
4. vertical

4. Examples of oral communication is

1. telephone
2. letter
3. e-mail
4. fax

5. How to make audio-visual communication effective?

1. speak politely
2. the pictures are colourful
3. clearly written
4. silent

6. Written communication includes

1. film
2. reports & forms
3. interviews
4. speaking

7. Communication saves time in

1. oral communication
2. internal communication
3. interview
4. schedule

8. The most important part of the letter is

1. body of the letter
2. the heading
3. date
4. post script

9. Normal salutation in chairmans speech will be

1. Respected Sir
2. Ladies and Gentlemen
3. Dear Sir
4. Madame

10. Telephonic conversation is a

1. visual communication
2. verbal communication
3. non-verbal communication
4. written

11. The communication cycle, the process of re translation of signals into ideas is called

1. response
2. encoding
3. decoding
4. feedback

12. The inside address should be written

1. above the salutation
2. below the salutation
3. above the heading
4. above the date

13. Reports from the subordinates to the superiors take the form of

1. face-to-face communication
2. upward communication
3. downward communication
4. visual communication

14. Pictures, slides, films fall under

1. reporting
2. body languages
3. audio-visual communication
4. visual communication

15. Realizing the potential of the self is part of the

1. skill development
2. communication development
3. language development
4. personality development

16. Salutation

1. comes at the end of the letter
2. comes above inside address
3. begins at left hand margin of the letter
4. comes in body of the letter

17. Messieurs

1. is a title like Doctor
2. a French term meaning gentlemen
3. used in singular
4. many

18. A memo is an example for

1. lateral communication
2. internal communication
3. external communication
4. Written communication

19. Gestures is an example for

1. speeches
2. body language
3. grammar
4. written

20. The term communis derived from .................... word

1. Chinese
2. Greek
3. Latin
4. English

21. Communication means ............................. information, feeling and thoughts, with others

1. conveying
2. to receive
3. exchange of
4. all the above

22. Grapevine communication is associated with ............................. communication

1. horizontal
2. formal
3. informal
4. vertical

23. Lateral communication is between

1. subordinate and superior
2. superior and subordinate
3. same cadre of personal
4. Among all

24. Posters fall under ......................... communication

1. written
2. oral
3. visual
4. spoken

25. Informal communication is otherwise known as ............................ communication

1. visual
2. grapevine
3. lateral
4. horizontal

26. Face-to-face communication is a

1. oral communication
2. visual communication
3. direct conversation
4. written

27. Physical Barriers to communication are

1. denotations
2. time and distance
3. interpretation of words
4. connotations

28. Audio-Visual communication is most suitable for mass .............................. and mass ............................

1. save & store
2. publicity & education
3. policies & political
4. Publicity&policies

29. ............................ communication is the most popular means of transmitting message

1. visual
2. written
3. oral
4. face-to-face

30. The inside address is typed ...............

1. right hand bottom
2. right hand side
3. left hand side
4. last

31. On the ............... it is possible to get immediate feedback

1. e-mail
2. letter
3. telephone
4. fax

32. When Respected Sir is the salutation the appropriate complimentary clause is ...............

1. Yours affectionately
2. Yours sincerely
3. Yours faithfully
4. Yours lovingly

33. Appropriate salutation for an application is ...............

1. Dear Sir
2. My Dear Sir
3. Sir
4. Sir Mr X

34. Margin to a letter is like ...............

1. engine to a machine
2. frame of a picture
3. evidence for the communication
4. borders

35. Conciseness means ..............................

1. coherence
2. brevity
3. courtesy
4. convincing

36. Good punctuation will not involve ............... ............... ...............

1. both
2. rereading
3. ambiguity
4. misunderstanding

37. A group discussion of a real life situation with in a training environment is ............... ..............................

1. case study method
2. discussion
3. listening
4. all of the above

38. Bad Listeners will make ............... communication

1. excellent
2. good
3. bad
4. rather favorable

39. Subscription of a letter ...............

1. contains name and address of the sender
2. contains principal message
3. contains name and address of the receiver
4. Place and date

40. Post script appears in a letter ..........................

1. in the end
2. in the beginning
3. in the middle
4. never appears

41. The possibility of misunderstanding at any step ...............

1. channel
2. brain drain
3. output
4. medium

42. The information the receiver gets is called ...............

1. input
2. message
3. output
4. source

43. Sources of information ...............

1. meeting
2. old files
3. observation
4. all the above

44. Information about its products is ............... information

1. planning
2. external
3. internal
4. deciding

45. ............... is the essential aspect of communication

1. telephone
2. enclosure
3. letter
4. feedback

46. Communication is the ............... of business

1. nervous system
2. Backbone
3. life blood
4. both (1) & (2)

47. The aim of............... should be the organizations betterment

1. suggestion
2. order
3. warning
4. Counseling

48. Warning can be...............

1. particular
2. general or specific
3. specific
4. Completely general

49. .............................. is impersonal and professional

1. suggestion
2. counselling
3. advice
4. warning

50. ............... implies respect for the readers point of view

1. courtesy
2. consideration
3. order
4. none